Privacy Policy

Terms and Conditions

INTRODUCTION: Welcome to our application and/or website (“the Software”). This Software is published by or on behalf of iShack Digital Consultancy CC (“iShack”), “we” or “us”). iShack is a close corporation registered in terms of the laws of the Republic of South Africa, with Close Corporation number – 2005/030329/23, whose registered address is 3rd Floor Palm Grove, Houghton Estate Office Park, 2 Osborn Road, Houghton, 2192.

Downloading, otherwise accessing or using the Software signifies that you have read the terms and conditions (“Terms”), understand them and that you agree to be bound by these Terms and the Privacy Policy: If you have any queries about the Software or these terms and/or the Privacy Policy, you can contact us by any of the means set out below. If you are a parent or legal guardian of an intended user of the Software, you are individually responsible for the obligations in these Terms and the Privacy Policy and for taking reasonable actions to ensure that the child complies with the Terms and the Privacy Policy.

iShack reserves the right, in its sole discretion, to update, amend and/or replace any of, or the whole of, the Terms and Privacy Policy. Such amendments shall be effective immediately and shall supersede and replace any previous Terms and/or Privacy Policy, and shall be made available on the Software. Each time you access and/or use the Software, you shall be deemed to have consented, by such access and/or use, to the Terms and the Privacy Policy (as amended and/or replaced, from time to time). If you are not satisfied with the amended Terms and/or Privacy Policy, you should refrain from or stop using the Software. You are responsible for regularly reviewing these Terms and the Privacy Policy so that you are aware of any changes to them and you will be bound by the new Terms and Privacy Policy upon your continued use of the Software.

We will however give you prior notice, where we have collected personal information from you, and the purpose for which we collected that information is affected by the intended amendment to the Terms and/or Privacy Policy.

If there is anything in these Terms and/or the Privacy Policy that you do not understand, please contact us as soon as possible at our contact details below. Please note that calls are charged at national rates and may be monitored for training, security and quality assurance purposes.

COOLING-OFF PERIOD: In compliance with section 44 of Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), you are entitled to cancel without reason and without penalty your registration for the supply of the services related to the Software within seven (7) days after the date of your registration for such services.

If you have made payment for the services referred to above prior to your exercising a right referred to above, you shall be entitled to a full refund of such payment, which refund will be made as soon as possible, or at least within 30 days of the date of cancellation by you.

GRANT OF LIMITED LICENSE: iShack hereby grants you a non-exclusive, personal, limited and revocable license to install, access and use the Software on one device for personal use. You may not install or use the Software on more than one device at a time except as permitted by iShack.

CONTENT OF THE SOFTWARE: a) iShack reserves the right to make improvements, to change or to discontinue, without notice, any aspect or feature of the Software and any information or content on the Software. b) iShack reserves the right to change or amend the products, services, prices and rates relative to the Software from time to time, without notice. c) iShack may use the services of third parties to provide information on the Software. iShack has no control over this information and makes no representations or warranties of any nature as to its accuracy, appropriateness or correctness. The user agrees that such information is provided “as is” and that iShack and its online partners shall not be liable for any losses or damages that may arise from the user’s reliance on it, howsoever these may arise. d) iShack makes no representations or warranties, whether express or implied, as to the accuracy, completeness or reliability of any information, data and/or content on the Software, including without limitation:

  1. iShack does not warrant that the Software or information or downloads shall be error-free or that they shall meet any particular criteria of performance or quality. iShack expressly disclaims all implied warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, security and accuracy;
  2. whilst iShack has taken reasonable measures to ensure the integrity of the Software and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via this Website are free of viruses, or any other data or code which has the ability to corrupt, damage or affect the operation of the user’s system; and
  3. iShack disclaims any responsibility for the verification of any claims. Information published on this Software may be done so in the format in which iShack receives it and statements from external parties are accepted as fact.

LINKED THIRD PARTY WEBSITES, APPLICATIONS AND THIRD PARTY CONTENT: iShack may provide links to third party websites and apps on the Software. These links are provided to the user for convenience purposes only and iShack does not endorse, nor does the inclusion of any link imply iShack’s endorsement of, such websites and/or applications, their owners, licensees or administrators or such websites’ content or security practices and operations.

While iShack tries to provide links only to reputable websites, applications or online partners, iShack cannot accept responsibility or liability for the information provided on other websites and/or applications. Linked websites, applications or pages are not under, nor subject to, the control of iShack. iShack is not responsible for and gives no warranties or makes any representations in respect of the privacy policies or practices of linked or any third party or advertised websites and/or applications on the Software.

You agree that iShack shall not be held liable, directly or indirectly, in any way for the content, the use or inability to use or access any linked website, application or any link(s) contained in a linked website and/or application, nor for any loss or damage of any sort incurred as a result of any dealings with, or as the result of the presence of such third party linked websites and/or applications on the Software. Any dealings that you may have with any linked websites and/or applications, including advertisers, found on the Software, are solely between you and the third party website.

GENERAL RULES RELATING TO CONDUCT: The Software is made available for your own, personal use. The Software must not be used for any commercial purpose whatsoever or for any illegal or unauthorized purpose. When you use the Software, you must comply with all applicable South African laws.

You agree to use the Alert Message functionality of the Software only for actual emergencies and safe arrival notifications. By using the Software, you acknowledge that you assume sole responsibility for safe use of the Software and its services. You are authorised to use the Software only for the purposes set out in these Terms.

USAGE RESTRICTIONS: You agree that, when using the Software, you will comply with all applicable laws of South Africa and these Terms and the Privacy Policy. In particular, but without limitation, you agree not yourself, nor through a third party to:


  1. create a false identity or otherwise attempt to mislead any person as to your identity or the origin of any communication transmitted through the Software;
  2. intentionally transmit a false or unjustified alert or other message through the Software;
  3. disseminate or transmit any message that does not pertain to the intended use of the Software or that contain anything that is obscene, defamatory, harassing, offensive or malicious;
  4. use the Software in any unlawful manner or in any manner which promotes and/or encourages illegal activity including (without limitation) copyright infringement;
  5. attempt to gain unauthorized access to the Software or any networks, servers or computer systems connected to the Software;
  6. copy (other than for back-up, archival or disaster recovery purposes), reproduce, translate, modify, rent, lease, lend, licence, sublicence, distribute, transmit, share or create derivative works, adapt, encumber, decompile, reverse engineer or in in any other way deal with any part of the Software for any reason and in any manner, unless it is consistent with the intent and purpose of these Terms;
  7. write and/or develop any derivative of the Software or any other software program based on the Software;
  8. modify or enhance the Software. If you effect any modifications or enhancements to the Software in breach of this clause, such modifications or enhancements shall be the property of iShack;
  9. without iShack’s prior written consent, provide, disclose, divulge or make available to or permit the use of or give access to the Software by persons other than you;
  10. remove any identification, trademark, copyright or other notices from the Software;
  11. post or transmit, by means of reviews, comments, suggestions, ideas, questions or other information through the Software, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically, or otherwise objectionable content of any kind;
  12. reformat or frame any portion of the pages comprising the Software, save to the extent expressly permitted by these Terms or applicable South African laws;
  13. disseminate or transmit files, graphics, software or other material which actually or potentially infringes the intellectual property right of any person;
  14. export, re-export or otherwise transmit data, information, or software in violation of applicable South African law;
  15. interfere with, disrupt or attempt to gain unauthorised access to information or other accounts making use of the Software;
  16. using the Software in a manner which exploits or violates the personal privacy of another;
  17. engaging in any other activity that is deemed to by iShack to be in conflict with the spirit or intent of these Terms or the intended use of the Software;
  18. decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Software;
  19. reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any aspect of the Software and Material; and/or
  20. notwithstanding anything contained to the contrary in these Terms, use the Software for any purpose other than personal, non-commercial and for the purpose/s set out in these Terms.

You are the author and owner of your own Instant Alerts and you assume full responsibility for the content thereof. You are advised to consider carefully the content of your Instant Alerts and the consequences thereof, including the actions that may be taken by the recipients of such Instant Alerts.

SECURITY: In order to ensure the security and reliable operation of the services to all iShack’s users, iShack hereby reserves the right to take whatever action it may deem necessary to preserve the security, integrity and reliability of its network and back-office applications.

You may not utilise the Software in any manner which may compromise the security of iShack’s networks or tamper with the Software in any manner whatsoever, which shall include without limitation, gaining or attempting to gain unauthorised access to the Software, or delivering or attempting to deliver any unauthorised, damaging or malicious code to the Software, all of which is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held criminally liable. Further, should iShack suffer any damage or loss, civil damages shall be claimed by iShack against the user.

Any user who commits any of the offences detailed in Chapter 13 of the ECTA (specifically sections 85 to 88 (inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by iShack and its members, affiliates, associates, agents and/or partners.

INTELLECTUAL PROPERTY RIGHTS’ OWNERSHIP: For the purpose of this clause, the following words shall have the following meanings ascribed to them: “Intellectual property rights” means all and any of the rights in and to intellectual property of any nature whatsoever owned and/or controlled directly or under licence by iShack, now or in the future, including without limitation, iShack’s rights, title and interest in and to all technology, source code/s, trade secrets, know-how, logos, systems, methods, trademarks, trade names, styles, insignia, designs, patents and copyright, and all similar proprietary rights which may subsist in any part of the world, whether registered or not.

All copyright and other intellectual property rights in all content, information, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information,music, sound, photographs, graphics and video messages, designs, agreements, and multimedia works, published on or via the Software (“proprietary material”), are the property of, or are licensed to, iShack and as such are protected from infringement by local and international legislation and treaties.

By submitting alerts, reviews, comments and/or any other content (other than your personal information) to iShack for posting on the Software, you automatically grant iShack and its members, associates and/or affiliates a non-exclusive, royalty-free, perpetual, irrevocable right and licence to use, reproduce, publish, translate, sub-license, copy and distribute such content in whole or in part worldwide, and to incorporate it in other works in any form, media, or technology now known or hereinafter developed, for the full term of any copyright that may exist in such content. Subject to this licence, you retain any and all rights that may exist in such content.

All rights not expressly granted are reserved and no right, title or interest in any proprietary material or information contained in this Software is granted to you.

Except with iShack’s express written permission, no proprietary material from this Software may be copied or retransmitted.

The copyright in all material contained on, in, or available through the Software including, the selection and arrangement thereof, and all source code software compilations and other material (“the Material“), except that which is created and owned by you, is owned by or licensed to iShack. All rights are reserved. You can view, print or download extracts of the material for your own personal use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminated in any form whatsoever or use the material without iShack’s express permission. Notwithstanding the ownership of your content referred to above, the user acknowledges that iShack is the owner of all material on the Software (except where a third party is indicated as the owner), whether it constitutes confidential information or not, and that the user has no right, title or interest in any such material.

iShack authorises you only to view, copy, temporarily download to a local drive and to print the content of this Software, or any part thereof, provided that such content is used for personal purposes, for information purposes and for non-commercial purposes.

The Material and the Software are protected by intellectual property law. You agree to your best efforts to protect and prevent the Software, the Material and the trade marks and all intellectual property rights from unauthorised disclosure or use. Any copying, reproduction, modification, creation of derivative works from or redistribution of the Software or the Materials or any portion thereof to any other location for further reproduction or redistribution is expressly prohibited. You agree not to reproduce, copy, duplicate any content or Materials from the Software and further agree to abide by any and all copyright and other notices displayed on the Software, from time to time.

RISK, LIMITATION OF LIABILITY AND INDEMNITY: Your use of this Software and the information contained on the Software is entirely at your own risk and you assume full responsibility and risk of loss resulting from the use thereof.

The transmission of information via the internet, including without limitation e-mail and other digital messages, is susceptible to monitoring and interception. You bear all risk of transmitting information in this manner. Under no circumstances shall iShack be liable for any loss, harm, or damage suffered by you as a result thereof. iShack reserves the right to request independent verification of any information transmitted via e-mail and you consent to such verification should iShack deem it necessary.

To the maximum extent permissible by law:

  1. Neither iShack, its affiliates, shareholders, agents, consultants or employees shall be liable for any damages whatsoever, including without limitation any direct, indirect, special, incidental, consequential or punitive damages, howsoever arising (whether in an action arising out of contract, statute, delict or otherwise) related to the use of, or the inability to access or use the content of the Software or any functionality thereof, or the information contained on the Software, or of any linked software, even if iShack knows or should reasonably have known or is expressly advised thereof.
  2. Notwithstanding a) above, any warranty, term or condition as to the accuracy, completeness or reliability of any information, data and/or content of the Software; that the Software is free from errors; that it shall meet any particular criteria of performance or quality; as to any technical failure of the Internet or lack of Internet access, operating system incompatibility, network downtime, hardware or software malfunctions, server downtime, incomplete registration and set-up by the user, loss of power supply to your mobile phone and/or computer, loss of data; that any files, downloads or applications are available via the Software are free from any bugs, viruses, trojan horses, or any other data or code or the like which may be transmitted via the Software and which may have the ability to corrupt, damage or affect the operation of your system; business interruption, or any other commercial damages or losses, is hereby excluded.
  3. The liability of iShack for faulty execution of the Software as well as all damages suffered by you, whether direct or indirect, as a result of the malfunctioning of the Software shall be limited to iShack’s rectifying the malfunction, within a reasonable time and free of charge, provided that iShack is notified immediately of the damage or faulty execution of the Software. This liability shall fall away and be expressly excluded if you attempt to correct or allows third parties to correct or attempt to correct the Software without the prior written approval of iShack. However in no event shall iShack be liable to you for loss of profits or for special, incidental, consequential or punitive losses or damages arising out of or in connection with the Software or its use or the delivery, installation, servicing, performance or use of it in combination with other computer software.
  4. You hereby unconditionally and irrevocably indemnify iShack and agree to hold iShack free from all loss, damages, claims and/or costs, of whatsoever nature suffered or incurred by iShack or instituted against iShack as a direct or indirect result of:
    1. your use of the Software;
    2. software, programs and support services supplied by, obtained by or modified by you or any third party without the consent or knowledge of service provider;
    3. your failure to comply with any of the terms or any other requirements which iShack may impose from time to time;
    4. the actions or requirements of any telecommunications authority or a supplier of telecommunications services or software; or
    5. any unavailability of, or interruption in, the service which is beyond the control of iShack.
  5. iShack makes no warranty or representation as to the availability, accuracy or completeness of the content of the Software. You expressly waive and renounce all your rights of whatever nature that you may have against iShack for any loss suffered by you, as a result of information supplied by iShack that is incorrect, incomplete or inaccurate.

SERVICE SUSPENSION: iShack reserves the right to modify, suspend, cease or discontinue providing any service or services relating to the Software published by it, with or without notice, and shall have no liability or responsibility to you in any manner whatsoever for such modification, suspension, cessation or discontinuance, if it chooses to do so.

CONSUMER PROTECTION ACT: The Consumer Protection Act 68 of 2008 (“CPA”) applies to these Terms and the privacy policy. We have endeavoured to make the provisions of these Terms and the privacy policy as clear as possible as to fact, nature and effect. If you have any question relating to a particular provision or the Terms and/or privacy policy as a whole, please contact us at the contact details located below. All your rights in terms of the CPA relative to the Software services remain applicable.

CONFIDENTIALITY: By subscribing as a user, you agree that you shall hold in the strictest confidence and not disclose to any third party information acquired in connection with any aspect of the products and/or services offered by iShack. You shall notify iShack should you discover any loss or unauthorised disclosure of the information.

Any information or material sent to iShack will be deemed not to be confidential, unless otherwise agreed in writing by the user and iShack.

BREACH OR CANCELLATION BY ISHACK: iShack is entitled without notice, in addition to any other remedy available to it at law or under these Terms, including obtaining an interdict, to cancel these Terms, limit or deny such user use of the Software and services, or to claim specific performance of any obligation whether or not the due date for performance has arrived, in either event without prejudice to iShack’s right to claim damages, should any user:

  1. breach any of these Terms or the Privacy Policy;
  2. in the sole discretion of iShack, use the Software in an unauthorised manner; or
  3. infringe any statute, regulation, ordinance or law.

Breach of these Terms entitles iShack to take legal action without prior notice to the user and the user agrees to reimburse the costs associated with such legal action to iShack on an attorney and own client scale.

COMPLAINCE WITH SECTION 43(1) OF ECTA: In compliance with section 43(1) of the ECTA, the following is noted:

a) Full name: iShack Digital Consultancy CC;

b) Registration number: 2005/030329/23;

c) Physical address: 3rd Floor Palm Grove, Houghton Estate Office Park, 2 Osborn Road, Houghton, 2192;

d) Telephone number: [011-463-3596]

e) Website address: []

f) E-mail address: [[email protected].mobi]

g) Description of the services provided: [Smart emergency application, assisting the user in case of an emergency]

COMPLIANCE WITH LAWS: You shall comply with all applicable laws, statutes, ordinances and regulations pertaining to your use of and access to this Software.

NOTICES: Except as explicitly stated otherwise, any notices shall be given by email to [email protected] (in the case of Service Provider) or to the e-mail address you have provided to iShack (in your case), or such other address that has been specified. Notice shall be deemed given 48 (forty eight) hours after an email is sent, unless the sending party is notified that the email address is invalid. Alternatively, iShack may give you notice by registered mail, postage prepaid and return receipt requested, to the address which you have provided to iShack. In such case, notice shall be deemed given 7 (seven) days after the date of mailing. You acknowledge that all agreements, notices or other communication required to be given in terms of the law or these Terms and/or the Privacy Policy may be given via electronic means and that such communications shall be “in writing”. Notwithstanding anything to the contrary, a written notice or communication actually received by a party shall be an adequate written notice or communication to it, notwithstanding that it was not sent to or delivered at its chosen address(es) for that purpose.

GENERAL: These terms incorporating the privacy policy (as amended from time to time) constitute the entire agreement between you and iShack concerning your use of the Software.

These terms shall be governed by and interpreted, in all respects, in accordance with South African law and you agree to submit to the exclusive jurisdiction of the South African courts.

iShack does not guarantee continuous, uninterrupted or secure access to our servers, as operation of our Software may be interfered with as a result of a number of factors which are outside our control.

If any provision of these Terms or the Privacy Policy is held to be illegal, invalid or unenforceable for any reason, such provision shall be struck out from these Terms and the Privacy Policy and the remaining provisions shall be enforced to the full extent of the law.

iShack’s failure to act with regard to a breach by you or others of these Terms or the Privacy Policy, shall not constitute a waiver of such right to act or provision relative to subsequent or similar breaches.

You shall not be entitled to cede your rights or assign your rights or delegate your obligations in terms of these Terms to any third party without the prior written consent of Service Provider.

No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein, whether it induced the contract and/or whether it was negligent or not.

The head notes to the paragraphs to these Terms and/or the Privacy Policy are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate.

Words importing the singular shall include the plural and vice versa, and words importing the masculine gender shall include females and words importing persons shall include partnerships and corporate and unincorporated entities.

These Terms set forth the entire understanding and agreement between iShack and you with respect to the subject matter hereof.

CONTACT US: You can contact iShack at the following details telephone number: 011 463 3596 email address: [email protected]


Privacy Policy

We take your privacy very seriously. iShack will only use your personal information in accordance with the terms of our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (“the POPI”). By using Smart Building App and/or website (“the Software”), you acknowledge and agree that you have read, accept and consent to the terms of our privacy policy and the Terms. If the user is a minor child, the parent or guardian must read, accept and consent to the terms of our privacy policy on his or her behalf. This Privacy Policy governs the Software, and discloses to you important information about the use and disclosure of your personal information collected through the Software process. We provide this Privacy Policy to help you make an informed decision about whether or not and how to use the Software.

This Privacy Policy is incorporated into and is subject to the Terms. Your use of the Software and any personal information you provide on the Software remains subject to the terms of this Privacy Policy, the Terms and the POPI. By using the Software, you agree and consent to the terms of this Privacy Policy. If you do not agree to these terms, please do not use the Software or, if already using the Software, stop using the Software immediately.


  • Unlimited Data and messaging plans are recommended for optimal use of the Software. At the very least, internet access is required to use the Software. For some services, the Software requires the use of email and/or SMS text messages. Depending on your mobile phone plan, standard data and messaging charges and taxes from your carrier may apply.
  • The Software collects, maintains and uses your personal data and the geographic location of your mobile device (we call this “geo-location”) to provide the Software services.
  • By using the Software, you consent to: (1) the use of your device’s location to provide the Software services, including the use or display of that location information to your Software connections (friends, family, other alert recipients) and within your geo-tagged messages and content; (2) receive text messages and emails; and (3) pay carrier data, messaging, and other fees resulting from your own use of the Software services.
  • Please note that any personal information you voluntarily disclose or “post” online can become publicly available and can be read, collected, tracked and used by others and could be used to send you unsolicited messages. iShack is not responsible for the information that you choose to disclose publicly on or through the Software services.


  • THE INFORMATION THE SOFTWARE COLLECTS: The Software servers will store information connected to each user’s personalised number (and email address if supplied by the user), including but not limited to, the date and time of day alerts were activated, the type of alert activated, if and when messages were sent, the content of such messages, recipient phone numbers and email addresses, and the user’s geo-location. The Software also will know which services each user has subscribed to. This information will be used only to analyse and improve the services supplied.

‘PERSONAL INFORMATION’, when used in this Privacy Policy means information that can identify you as an individual or is capable of identifying you. By ‘personal information’, we do not means general, statistical, aggregated or anonymised information. The following types of personal information may be collected, stored, processed or used by iShack (and the manner of its collection):

  • ‘REGISTRATION INFORMATION’: If you elect to register with the Software, you provide certain personally-identifiable and non-identifiable information, such as your email address, when subscribing to the Software Services.
  • ‘PROFILE INFORMATION’: When using the Software Services you may provide certain other personal information and content – such as your name, your mobile phone number, times and locations, etc., that we host on our servers. If you provide any such information, iShack will not share it with third parties or use it for any purpose other than to provide the Software Services.
  • ‘LOCATION INFORMATION’: To provide the Software Services, we derive location information from your wireless carrier, third-party service providers, and/or directly from your mobile device. This location tracking of your mobile device may occur even when the Software’s applications are not actively open and running in the foreground, but your location is displayed and shared with others only as necessary to provide the Software Services and for no other purpose.
  • ‘CHECK-IN INFORMATION’: When you open the Software, your location data is updated on our servers. We retain this information and may use it with other data as part of analysing, improving and supplying the Software Service.
  • ‘DIRECT COMMUNICATIONS INFORMATION’: When you send email or other communications to the Software, we retain those communications in order to process your inquiries, respond to your requests and improve our services.


  • iShack may use your personal information to operate, maintain, and provide to you and other users all of the features and functionality of the Software Services, and for no other purposes.
  • To provide the basic functionality of the Software Services, iShack maintains for its use only, information about each user’s activation of the various alert modes.
  • iShack may use your personal information, location, and certain non-personally-identifiable information (such as anonymous log file information) to track and analyze User preferences and trends in order to improve the quality and design of the Software Services and to create new features, functionality, and services.
  • iShack may use your email address or mobile number from time-to-time to send you messages from the Software such as privacy or security related notices, notifying you of major Software Services updates, or for other customer service purposes.
  • iShack does not use your personally identifiable information or location information to send commercial SMS text messages to you without your express consent or unless if you have opted-in to be part of a specific program or feature in accordance with the applicable the Software Services consent procedures.
  • iShack will restrict the processing of your personal information if – a) you contest the accuracy of the personal information retained by iShack; b) if iShack no longer needs the information for the designated purpose; c) the processing is unlawful and you object objects to its destruction or deletion (as detailed below) and you request the restriction of its use instead; d) you request to transmit the personal information into another automated processing system.
  • However, with the exception of storage, the personal information described immediately above may only be processed by iShack for the purposes of proof, or with your consent, or the consent of the guardian of a minor child user, or for the protection of the rights of another natural or legal person or if it is in the public interest. In terms of this provision, iShack will inform the user before lifting the restriction on the processing of such data, in the circumstances detailed above.
  • Further processing of personal information of the user will be in accordance with the stated purpose above.
  • iShack will take all reasonable practical steps to ensure that the personal information is complete, accurate, not misleading and updated where necessary – having regard to the stated purpose above.


  • iShack may provide aggregate statistics about our sales, customers, traffic patterns and other Software information to third parties, but these statistics will not include any information that could identify you.
  • iShack discloses some personal information and/or location information to others (e.g. law enforcement) to provide certain features of the Software Services.
  • iShack may release personal information, including: registration, profile, or location information if required to do so by law, or in the good-faith belief that such action is necessary to comply with any South African law.Without limiting the generality of the above, iShack may be requested from state or government bodies or officials for access to your personal information (collected and stored by us), for example, for the prevention, detection, investigation, prosecution and punishment of offences regarding a SARS matter, any court proceedings or for national security. Where this is the case, we are obliged to disclose such information as requested by the state/government body or official.
  • iShack also reserves the right to disclose personal information, including: registration, profile, or location information that iShack believes, in good faith, is appropriate or necessary to – enforce these Terms; take precautions against liability; protect our users from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against any third-party claims or allegations; assist government enforcement agencies; protect the security or integrity of the Software Services; or protect the rights, property, or personal safety of iShack, Users, or others.

NEWSLETTERS AND DIRECT MARKETING: iShack may, from time to time, send you a newsletter, which may include certain information about iShack’s businesses and the businesses of its partners, affiliates, associates or agents’ businesses and may include direct marketing. iShack does not disclose your personal information, including: registration, profile or location information to other companies for their commercial use without your express consent or unless you have opted-in to be part of a specific service or feature in accordance with the applicable Software Services consent procedures. By using the Software, you consent and agree to the receipt of such newsletters.

YOUR CHOICES: You may update, correct, enable or disable your privacy and alert settings, friends and various profile information at any time. To protect your privacy and security, we take reasonable steps to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

If you wish to receive a copy of the personal information that we have collected, retained and stored, please follow the process in terms of the Promotion of Access to Information Act 2 of 2000 read with the POPI. This information will be provided by iShack within a reasonable time, in a reasonable manner and format and in a form that is generally understandable. There may be a fee charged therefore. You may request a quotation for the response to your request for the record of the personal information held by iShack. iShack may require a deposit be paid for some or all of the fees to be charged. You may request the correction or deletion of such personal information, if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully. You may request iShack to destroy or delete personal information that iShack no longer is authorised to retain for the purpose set out herein and for the period set out herein. iShack endeavours, if a request is made to correct or delete personal information, as soon as possible to effect such correction or deletion and provide evidence to support such. If agreement cannot be reached between iShack and you with regard to the correction of your personal information, a note will be attached by iShack to the personal information indicating that a request for correction of the personal information was made. All actions made in response to a request for correction or deletion of personal information will be made to you by iShack. If mere confirmation that iShack holds your personal information is required, a request for confirmation of such will be free of charge. Certain provisions of the Promotion of Access to Information Act apply to these requests.

OUR COMMITMENT TO DATA SECURITY: iShack uses commercially reasonably practical physical, managerial, technical and organisational safeguards to prevent – a) loss of, or damage to or unauthorised destruction of, personal information; and b) unlawful access to or processing of personal information. In protecting your personal information, iShack has due regard to generally accepted information security practices and procedures applicable in its industry. Our employees are adequately trained in the processes and procedures required in terms of this privacy policy and the POPI and adhere to the privacy policy and the POPI. We cannot, however, ensure or guarantee the security of any information that we receive on your behalf to operate the Software Services or that you transmit to iShack or the Software – you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, managerial or organisational safeguards by a third party.

If iShack learns of a security systems’ breach, then we will attempt to notify you electronically so that you can take appropriate protective steps. iShack may post a notice on the Software if a security breach occurs. Such notification or notice will contain the following – a) description of the possible consequences of the security breach; b) a description of the measures that iShack intends to take or has taken to address the security breach; c) make a recommendation as to the measures to be taken by you to mitigate the possible adverse effects of the security breach; and d) if known to iShack, iShack will provide the identity of the unauthorised person who may have accessed or acquired the personal information.

TERMINATION OF SOFTWARE SERVICES: The time periods for which we keep your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, however, we will only retain and/or store your personal information for so long as required for us to perform our main purpose (see above) and for which the information was collected or processed. Upon termination of the Software Services, iShack will endeavour to delete, or at the very least, de-identify your personal information that was collected, processed and retained/stored by us. For example, if you have provided your name, surname, identity number, mobile number etc., upon termination we will endeavour, as soon as possible, to delete all this personal information, but at the very least, iShack will delete your name, surname and identity number. All efforts will be made to prevent the reconstruction or reconstitution of the deleted or de-identified personal information in any intelligible form.

Your personal information may be retained after termination of the Software services, for historical, statistical or research purposes. Safeguards are in place to ensure that the personal information is not used after termination for any other purpose but for historical, statistical or research purposes.


The Software is hosted in the Republic of South Africa and is intended for those living and holidaying in South Africa. If you are using the Software from other regions with laws governing data collection and use that may differ from South African law, then please note that you are transferring your personal data to the Republic of South Africa and by providing your personal data you consent to that transfer.


This Privacy Policy may be revised periodically without further notice to you and this will be indicated by the “last modified” date below. Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Policy: in effect when we receive your personal information. Your continued use of the Software constitutes your agreement to this Privacy Policy and any future revisions. If iShack decides to change our privacy policies, then we will post those changes to this Privacy Policy here, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

COMPLAINTS: If you feel that your rights relative to the protection of your personal information have been violated in any way, you may file a complaint with the Information Regulator in terms of section 74 of the POPI and the procedures and provisions of sections 74 to 99. However, please give us the opportunity to remedy such violation before you file your complaint with the Information Regulator, by contacting us at the contact details located at the bottom of the Terms.


Delivery Policy

Once you have successfully completed the 4 stage sign up and payment process, you will receive an e-mail to your registered e-mail address with your activation code and if applicable your dependants activation codes.

Should you not receive your activation codes immediately, please check your junk mail and spam mail settings. If you do not receive your activation code within 24 hours, please contact your associated company or e-mail [email protected] with your name, surname, registered e-mail address, contact number and the issue you are experiencing and one of our trained consultants will be in touch with you.

Cancelation & Refund Policy

Cancelation Policy

Should you for any reason wish to cancel your purchase in the first month of issue, you will be liable for a 25% cancelation fee. You must advise your associated company and Smart Building in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Your application subscription will then be cancelled for the following month and cancelled for all your dependants. Thus you and your dependants will no longer have access to your associated company, Smart Building application. Should you wish to cancel your account at anytime after the first month, Smart Building requires a one month notice period. After the notice period, your activation code will be cancelled and you will no longer receive the debit order for access to your associated company Smart Building application.

Smart Building & your associated company reserves the right to change pricing at any time without prior notice

Refund Policy

All transactions will be processed in South African Rands (ZAR).

Outstanding funds on cancelation, will be refunded after 60 days of receipt of cancelation letter and approval from the associated company.

Return Policy

No returns are necessary as once cancelation has been confirmed, the cancelled activation codes will be removed and the user will no longer have access to the application.

Credit Card Payments

We accept MasterCard and Visa credit cards. Please complete the 4 stage checkout process and insert valid credit card details when prompted.

EFT (Electronic Fund Transfer)

Should you wish to make EFT payments or have a debit order from your bank account, you will be required to contact your associated company and confirm all is in order with Smart Building with Smart Building prior to receiving your access codes.

What SmartBuilding does

Tenant communication

SmartBuilding Community Management is a single mobile interface between management companies and their members, enhancing the overall management and communication in these communities.

Read More

Facilities management

SmartBuilding Building Management is a big data enabled mobile app and web interface empowering property management committees to manage their real-estate portfolio, faculty and related facilities management and maintenance.

Read More

Smart asset registry

SmartBuilding Asset Management is a big data enabled mobile app and web interface empowering management committees to manage their communities movable assets and the warranties, guarantees, insurance certificates and maintenance relating to each asset.

Read More

IoT & Utilities

SmartBuilding empowers you to receive your water and electricity usage directly to your mobile phone and can link into any smart IoT devices.

Read More

Community management

Management Value Add

SmartBuilding Community Management is a single mobile interface between management companies and their members, enhancing the overall management and communication in these communities.

Community Features
  • Community database management and dashboard analytics.
  • Instant community communication & reporting tool.
  • Community contact call directory.
  • Community push notification communication.
  • Security alerts & panic slide.
  • Community documentation sharing and management.
  • Community news & bulletin board.
  • Utilities management – integration of electrical and water readings.
  • Electronic voting.
  • Facilities booking i.e. tennis court, boardrooms e.t.c.
  • Special offers to community.

Ticketing and job management system integration included.
External systems can be connected and integrated on request.

Request A Demo

Asset management

Management Value Add

SmartBuilding Asset Management is a big data enabled mobile app and web interface empowering management committees to manage their communities movable assets and the warranties, guarantees, insurance certificates and maintenance relating to each asset.

Asset Management Features
  • Asset registry with smart data on each asset.
  • Big data and analytics dashboard for assets and facilities management.
  • Digitally attaching important documents, insurance certificates, warranties and instructions to assets.
  • Fraud prevention alerts set up.
  • Alerts on expiring insurance certificates.

Ticketing and job management system integration included.
External systems can be connected and integrated on request.

Request A Demo

Building/Facilities management

Management Value Add

SmartBuilding Building Management is a big data enabled mobile app and web interface empowering property management committees to manage their real-estate portfolio, faculty and related facilities management and maintenance.

Building Management Features
  • Access & share your building documentation & building contracts anywhere through your mobile phone in seconds.
  • Preventative maintenance scheduling on each building in your property portfolio.
  • Building profile set up.
  • Building faculty contact details directory.
  • Inspection tool and branded inspection report generator.
  • Service provider check-ins and job updates.

Ticketing and job management system integration included.
External systems can be connected and integrated on request.

Request A Demo

IoT Devices & Utilities

Management Value Add

SmartBuildings restful API has the ability to connect to any IoT devices ensuring that you have access to valuable building data and insights.

IoT & Utilities integration Capabilities
  • Receive your water and electricity usage reading to your phone.
  • Connect with any IoT device supplier.
  • Predictive maintenance.
  • Increase energy efficiency.
  • Better decision making from rich data.
  • Automate processes.
  • Apply (ML) Machine Learning Algorithms to your data.

Ticketing and job management system integration included.
External systems can be connected and integrated on request.

Request A Demo

Contact Us

    Smart Building App Download for Android and iOS

    You can download the Smart Building App from the iOS and Google Play App Stores.